Is it up?

Every service the add-in depends on, checked once a minute, with the last 90 days on record.

Help centre Tell us something is wrong

Services.

Each service is called once a minute from our own network, and every result is kept for 90 days. A bar is one day: green if every check passed, amber if some failed, red if none passed, and blank before we started measuring.

Checking the service

Reading the recorded history from the status service.

  • Plugin API Checking

    Every prompt the add-in sends is answered here. If this is down, CADABRA cannot run a prompt.

    Today
  • Accounts API Checking

    Sign-in, plan entitlements, usage and billing for the add-in and the dashboard.

    Today
  • Sign-in provider Checking

    The identity service both the add-in and the dashboard verify your session against.

    Today
  • Website and dashboard Checking

    cadabrai.com, the docs and the customer dashboard.

    Today
  • Installer download Checking

    The CADABRA setup file the download page and the in-app updater fetch.

    Today

If a service here is green and CADABRA is still failing for you, the problem is between your machine and us. Start with the help centre, then tell us what you are seeing.

What these checks prove.

Each check is the same request the product makes. Plugin API is the service every prompt goes to, Accounts API is what signs you in and reads your plan, Sign-in provider is the identity service both of those verify your session against, Website and dashboard is cadabrai.com, and Installer download is the setup file the download page and the in-app updater fetch.

A green service means it answered correctly when we last called it. It does not prove your prompt will succeed: a model can be slow, a network in between can drop, and a SOLIDWORKS document can fail to rebuild for reasons that are nothing to do with us. Troubleshooting covers those.

The add-in version shown above is the build the update service is currently handing out. If your task pane reports an older one, an update is waiting for you.

What these checks do not prove.

Model inference is not directly measured. It runs behind the plugin API and needs a signed-in account to exercise, so no public page can honestly report on it. If the plugin API is green and prompts are failing, tell us and we will look.

Nothing here is measured from your network. A corporate proxy, a firewall rule or DNS can break CADABRA for you while every service on this page is healthy. The install requirements list the exact hosts to allow.

CADABRA reaches a hosted service for every prompt, so it does not run offline. That is a design constraint, not an outage.